1. Overview
At aipromptera.com, we specialize in digital products—specifically, professional and proven prompts for AI tools. Due to the nature of these digital goods, all sales are final, and no refunds or returns will be issued once a purchase is completed and the product is delivered.
2. No Refund Policy for Digital Products
Once a digital product (prompt or bundle) has been delivered or made available for download, you waive your right to cancel or request a refund. By completing your purchase, you acknowledge and accept this condition.
This policy is in line with consumer protection laws related to digital content and intellectual property.
3. Exceptions – Extraordinary Circumstances
Refunds or disputes may only be considered in extraordinary cases, including but not limited to:
- Technical issues on our end that prevent delivery or access to the purchased product.
- Duplicate charges or billing errors.
- Force majeure events, such as server failures, widespread outages, or system-level disruptions outside of your or our control.
All such cases must be submitted with supporting evidence and a detailed explanation.
4. Dispute Submission and Review
If you believe your case qualifies for an exception, you may submit a dispute to our support team at info@aipromptera.com.
- Disputes must be submitted within 7 days of purchase.
- Our team will review your claim and respond within up to 14 business days from the date of receipt.
- During the review, we may request additional information or documentation.
5. Governing Law
This policy, and any dispute arising under it, shall be governed by and construed in accordance with the laws of the United Kingdom, without regard to its conflict of law principles.
6. Contact Us
If you have any questions about this Refund and Return Policy, please reach out to us at:
QWIPEX LIMITED
Company number 16722361
71-75 Shelton Street, Covent Garden, London, United Kingdom, WC2H 9JQ